I contacted Joe directly when I saw the issue.  I was not able to alter anything in the screen I saw.  A little while later it was all working as it was supposed too.  I had even said that it was bad emails and such were seen but nothing was altered.  Coinbase and some others have had issues similar to this in the past as well.
It was a bad issue for GAW that is why I asked about it and published what their statement was as well as what happened.
It was not a good news article.