I told I don't have an answer - not " I didn't want to repay it everything went wrong".
People need to have faith in you, first and foremost. Your answer should always be, yes I will cover any losses incurred with my escrow service. Any answer other than that and you shouldn't be running an escrow service, and that's the reason you got the reaction you've gotten.
Now I know it was my mistake , the thing that *I still didn't know* is : who did all this epic trolling.
It doesn't matter whose mistake it was, what matters is that it was your responsibility. Your first duty is to your customers, not finding out who made you look bad. Yeah you got trolled, but it's your (in)actions people have a problem with. The issue wasn't with the mistake, it was the way you handled it after the fact.
As for who, who knows. I'm not going to reveal specifics about pms I've seen in reports here, but I will say it's not wise to taunt scammers when you leave them negative feedback. It's disrespectful, and a good way to make enemies.
Every 30 min I refresh this page
https://bitcointalk.org/index.php?action=mlist;sort=registered;start=0;desc and if I see someone trying to make as impostor I leave him negative feedback.
Maybe someone of them has tried to ruin my reputation but is wrong to leave them a negative feedback ? They surely tried ( trying) to scam the other users with their impostor nicknames.
...
I highly doubt that, how would a third party know the made up address?
I didn't remember if the email was public or hide , but surely the troll have seen it from the ultimate quote in the moreia's loan thread. So I think it was public.