Quote from: donatello on January 06, 2015, 04:03:15 PM

Something to be aware of when using Anonibet:

They will force you to bet 1x rollover (which means bet the amount of your deposit) before you're able to withdraw it.

This story is a little confusing because the way Anonibet currently operates is they give you a 10% bonus on every deposit. (This is, presumably, because their lines are worse than competitors', so this is a way to allow the value conscious to opt in to a fairer price.) Description on their website: http://anonibet.tumblr.com/post/97885053360/anonibet-10-instant-deposit-bonus

(It's a tumblr page, but it's where you go if you click on the "deposit bonus" section of their site. It isn't like some random page.)

I tried to withdraw the amount I deposited, thinking nothing of it, and received an email saying I couldn't withdraw until the terms of the bonus were met. I replied saying something like "I know the bonus will be cancelled, I just want to withdraw what I deposited. Surely I can do that, right?", and they replied that no I can't.

It seems outrageous to me, to hold a player's deposit contingent upon a play requirement. I've never heard of a site doing that before, certainly not in the bitcoin world. (And FWIW I'm a normal user of the site. Typically when I deposit, I bet. It isn't like I'm a troll and they caught me.)

I had this conversation on live chat when one of their agents randomly initiated a chat with me:

Brendon: Hello, thank you for visiting. Can I help you in any way?

Me: Just trying to log-in to my account on laptop
(password is saved on tablet, but I don't remember it)
I suppose password reset should be fairly easy, right?
I'm in!
While I have your attention though, I do have another question, if you're still available

Brendon: Yes, you may use the forgot password link
Feel free to ask any question, I am at your service.

Me: Thank you Brandon. A week or so ago I deposited 3btc. I realize a deposit bonus is automatically given to me, contingent upon making a bet
I'd like to forfeit the bonus and withdraw the money I deposited

Brendon: Unfortunately forfeiting the bonus is not possible, you will have to reach the one time roll over in order to be able to make a successful withdrawal.

Me: Can you show me where on the website it says this?
I've never heard of a website that doesn't allow you to withdraw your money on deposit before
(And I wouldn't have deposited if I knew this. I deposited just in case I saw a bet I wanted to make.)
Could you please link me to the section of the website where it says this, and/or copy and paste the text to me?

Brendon: Please bear with me while I am checking your request, I will be back in a moment.

Me: Sure, thank you

Brendon: 5.06The Deposit Bonus will always remain as a bonus and cannot be withdrawn. The Deposit Bonus winnings can be withdrawn when the following criteria is met. In order for the customer to withdraw his deposits and winnings (including bonus winnings) without affecting the Deposit Bonus they need to place bets equivalent to the amount deposited (1 time rollover).
anonibet.com/default.aspx

Me: that says "without affecting the Deposit Bonus"
It doesn't say that I can't withdraw my deposit itself
This description makes it pretty clear that the bonus can be forfeited on a withdraw: http://anonibet.tumblr.com/post/97885053360/anonibet-10-instant-deposit-bonus
So I'm confused why I'm being told that it's not possible to cancel the bonus

Brendon: Please be patient and bear with me as i consult my superior concerning your request

Me: Thank you

Brendon: According to the rules and regulations, it is clearly outlined that once you have received the deposit, you will have to fulfill the deposit rules requirements for your to be able to make a successful withdrawal. We kindly ask you to place more bets and reach the one time roll over and your withdrawal request will be approved.

Me: It is not clearly outlined in what you pasted to me
nor anywhere else on the site that I can find
(nor is it intuitive to expect that a deposit would be held hostage)
But OK, if that's the way it's going to be then it isn't worth either of our time to argue about it
Not your fault personally.. thanks for the help

Brendon: We greatly understand your concern, it might have been misinterpretation of the rule but according to the deposit bonus rules, you will be required to make more bets.

(I'm not trying to blame this service agent. It's clear that he is taking direction from the people making the decision.)

To me it seems kind of sleazy to even have such a policy. (Like, even if it were clearly stated that this is how it works, it would seem weird and unfriendly to me.) And to operate this way when it's NOT listed anywhere (and further, when the description seems to actually contradict what they're telling me) makes me feel downright sketched out.

I'll never deposit again. I remember Anonibet from a couple years ago, but there are better BTC books, who don't have this weird operating style.

I ran good betting heavy favorites and profited a little (with the money they were forcing me to bet with), and can confirm that they paid me. But in theory I feel as though I was essentially robbed by 5% of 3btc (or whatever the house edge is).

Anonibet terms and conditions are clear about the bonus and we have no hidden conditions. 1 Time rollover is the only requirement. You could have contacted our live support to cancel your bonus when you have receieved it and NOT after placing bets and winning. When customers are opting not to receive a bonus, we cancel it but this is done before they place any bets and win.