Said i would receive an e-mail once my invoice has been generated by the payment provider. Can you verify that you've received the bitcoin and things are being processed.
pNell is 100% right. I can see his transaction as being Payed-Confirmed on my payment dashboard, but i never received the notification of invoice for his transaction.
Like said before, we (really) got overwhelmed and i did not pay (enough) attention to see that i had 1 transaction more on my dashboard than received invoices.
I'm working on it as we speak

First i need to check why my payment provider did not send me a notification/invoice for this specific user

Schedule for the next few hours:
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IPO status ticker Not possible, see post below.
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make some double-trippel checks on payments Done @ 17:55 CET.
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ensure the emails are getting trough like it's supposed to Done @ 19:16 CET
Thank you for calling this issue in pNell.