snip..
You can contact our customer service, may quality problem, you can exchange a new. Not so many people got such problems...
so, email you (eric at rockminer.com)? or email alax (sales at rockminer.com) or just the generic (rockxie at rockminer.com) that you both have?
you're telling me that you do not use this "ROCKMINER ASIC miner
official thread" of yours?
whilst you hear reading this next month, Check out the others that are here, read everything, all 66 pages, you might like to know what your customers are doing. just before this, someone almost lost an eye, or finger, or just badly burned.
We have customer service email,that is used to solve problems and answer questions.
Email sales at rockminer.com
Right', i'll condense what i have posted here, and email it to Alex. i don't see what sales has to do with diagnosing my miners issues, unless alex knows how it works?
also, im going to stop being a dick to you, i got bad hardware and couldnt do much about it, tried to get help here, i couldnt get enough info to find out if or what is broken with the miner. even Ckolivas edited his mining program with a few hacks to the generic driver set to get something working right with it. he couldn't do much without documentation on how the system works with the drivers.
would of been nice that there was some sort of diagnostic software up rockminers sleeves that could just run and spit out whats up with the hardware.
i must ask, can you flesh out the "Contact Us" page, make it a little more clearer in what email address is for what service?
Example:
Sales and equiptment enquires email: sales at rockminer.com
corporate enquires email: rockxie at rockminer.com
Publicity and news: eric at rockminer.com