Dude, if you think that communicating through an obscure thread on a forum about peoples lost monies is reasonable then you should have your brain checked for severe damage.
Seriously. Worst communication practices ever. There is nothing reasonable about this process whatsoever.
There is no confirmation of deposition of claim, for one.
You say claim period is closed, but i don't even know you received or accepted my claim because you didnt care to confirm it.
Careless practices.
Now stop making it look nicer than it realy is and don't patronize people.
And please take a course in communication asap, you clearly need it.