A little late to the party, but I'm going to add my experience (not gut feelings, guesses, etc.).

I became a customer of GAW in March, 2014 because they were a US company, had an active BCT presence, and offered free shipping and good prices.

I bought a couple Gridseed Blades right before the prices starting dropping.

 - GAW gave a rebate to their customers to compensate for the price drop.

I pre-ordered Zeus miners from GAW (rather than directly from Zeus or any other supplier), because I had good experience with them from the GSB purchase and I wanted to deal with a local company rather than taking my chance on a pre-order from China.

- Before the miners even arrived, I received free Raspberry PI controllers, with pre-installed cloud management software
- The miners arrived within two days of expected delivery.
- When it was discovered that Zeus significantly underestimated the power/performance of the miners, I returned the Zeus miners for a full refund.
- I exchanged the Zeus miners for an Innosilicon A2, and I was compensated in BTC for the downtime!

As LTC difficulty increased, and home mining became harder to maintain, I bought into GAW's cloud hashlet mining service as soon as it was announced.

- For the same cost of what I paid in power for my home miners, I was able to get better mining returns with a completely hosted Hashlet without having to worry about noise, heat, or breaking components.

There's more to say, but I want to wrap it up with this. Do I get frustrated at hype, marketing, and delays? Sure. But I didn't base my decision to stay a customer and adopter of Paycoin on hype... I based it on my experience with Josh and GAW. My experience has been that they will fight to do what's right for their customers, even at great expense to themselves.

If consistently going above and beyond the rest of the industry to provide value to customers and the community is a "scam", we can only hope that GAW continues such a "shady" business practice.

Edit (01/30/15): I can no longer, in good conscience, leave this post standing. All of the above *was* true pre-Paycoin. I didn't even have a problem with the virtual mining model of Hashlets. But things changed dramatically with Paycoin. I have seen no evidence that leads me to believe that any of the things proposed for Hashpoints and Paycoin were anything much beyond a concept in the mind of the CEO. At some point a couple weeks ago, my pragmatism overcame my optimism, and I was forced to admit that I was among the deluded. My hat is off to those who saw it earlier. Now, I'm off to find myself a crow sandwich...