Finally Intersango actually did something right,

this is the first time they made any sense in their reply.
July 7, 2012, 9:23 p.m.Patrickneeds_admin_action -> closed
We are required to maintain accurate records.
Your account was already locked.
July 7, 2012, 10:16 a.m.closed -> needs_admin_action
Please close my account and destroy my personal details thank you.