Re: ANX New Debit Card Offerings, Updated Mobile App and STR Relaunch

You just said paid for a card. Once you verify the card is free the card plus and is you have express delivery they upgrade the card to the black one. You should not have paid for a card when the offer is till the end of the month. They should just upgrade the card with your express delivery :-)

I paid for express and ordered the premium card, I was hoping to get an additional card, the plus, so I can have two cards.

Just got an email; "Thank you for submitting your verification documents.

We have sent you via registered post and a free ANX Plus card, a unique passcode to the address stipulated in your KYC documents. Once received, please login"

Am I getting the plus on additional to premium?

To answer your question about payment: The cards was really cheap, the shipping cost more than the cards.

Yes, I believe that you actually got 2 cards then, what is the status for the premium card? Has it shipped as well?

Cheers,
monbux

I havent received any status. I sent a mail, and in the mail they asked me to pay more for the Premium. I think there is a big misunderstanding.

I just woke up in the midle of night to match your time zone, so I can disscuss this with support in a effecient way.

Here is my new question: I paid for Premium and express shipping, will they include the free card and the verification note in the express shipping?

Btw: I think this misunderstanding stems from my lack of English, and im sorry for that