I've sent the information by email for the swap but never received the coins on the new wallet...

If you have messaged us by the time of this post, your swap will be accommodated and taken care of. We are actively working on how we can verify the amounts of the requests given the hard fork and lack of nodes on the previous network. Our team is small at this time, so please bare with us

We have lots of stuff coming in the next 60 days, and look forward to a prosperous future.

Thanks everyone