Re: [ANN] KRAKEN.COM - Exchange Now Open with USD, EUR, BTC, LTC, XRP, NMC, XDG
What is an average response time for support tickets at Kraken? I find one support reply every 12-24 hours very slow and when I need several messages to have the issue resolved it really sucks if I need a few days just to resolve a simple thing 
Hi Dehumanizer, we are sorry to hear that you are not satisfied with the response time of our Support. Could you give us your last ticket numbers so that we can check the response time for them and look into this? Generally, our first response time varies since we tend to get (much) more tickets on high-volume days. Maybe you sent your requests on particularly busy days.