Whether they knew or not, or claim that they are innocent, is really not my problem.
I don't care about anyone's excuses.
Because I am in the same boat as Paolo:
I JUST WANT MY MONEY BACK.

In my case it is quite a bit more than Paolo, but regardless of the amount I can completely understand why lots of people are upset.
We have sent a lot of support requests and the thieves at Virtex.com can't even be bothered to type a simple reply to tell us what is going on. That is typical fraud behavior.