TheBanksLife, it would be good if you could take care of client problems. I have faced several problems with the site I host and they seem to be reoccurring. The website currently is down and I can't access the cpanel again.
I have sent a message from Visfirm's contact form as as well as sent a message here on Bitcointalk. I recommend you to enable customer tickets in client area to boost the communication which is currently lacking.
Thanks.