Hahahahaha nice image

We have no old blockchain that is functioning properly to find this information out...

This is the main reason we told everyone to move their coins to the exchanges for the swap.

We are accommodating you guys by doing this as you did not listen to our advice to move them to the exchange for the swap. So unfortunately we have to figure out a way to verify this information before we send coins and this is proving to be extremely difficult. The other issues were double transactions and diff blockchains with the old coin so it isnt as easy as just opening a wallet and adding in your info.

We are doing our best to come up with a solution but as I said this is a courtesy we are doing to you as you did not listen to our advice to move them to the exchange for the swap like everyone else did...