They are asking about Order ID and transaction details..
Looks like they're considering refunding the OP:
Assuming you do not want to start mining with 20 Ths, I am de-activating your order now. It might take some time to let you know about the management decision regarding this issue.
But since it's very likely a ponzi, rated 7/7 in Puppet's thread:
https://bitcointalk.org/index.php?topic=878387.0 (see 'Ticking timebombs' part)
they will be delaying 'decision' until it all collapse.
Very small chances OP will get a single satoshi back. Hope I'm wrong.