I wanted to make a statement to update everyone on the situation with Coinographic
Before going into an explanation I want to state clearly for the record that Coinographic was never set up as a scam. We tried our best to start a company within the digital currency world because we believed in what we were doing and believed in Digital currency. We worked hard to try and create a product that we believed would appeal to all.
An unfortunate chain of events has led us to a situation where we can no longer operate as a business. Low volume sales, coupled with a large decline in the value of digital currency have left the business crippled.
Coinographic also lost its main investor at the end of November 2013. We have tried hard to secure additional finance to keep the company alive but have failed in our attempts.
It is with great regret that I must announce we will be closing down the company.
We have no intention of leaving our customers that pre-ordered or have outstanding issues with orders out of pocket.
Whilst we are unable to issue refunds in digital currency, we are able to issue refunds in stock from our Litecoin collection.
Over the coming days (4th February Latest) we will be implementing a form on our website that pre-ordering customers can fill out and choose the coins they would like to the value of their pre-order as a refund.
We will also have another form in place for anyone who has any missing orders, unfunded coins or any other issues.
We WILL deal with any order or issue filed with us via our web form within 48 hours.
Its a very messy situation and we want to deal with things in the best way possible for all concerned.
I cant apologise enough to everyone concerned and know first-hand what it feels like to invest hard earned digital currency in a product only for it never to appear.
We will update this post as soon as the form is in place on our website
Thank you