I just saw that you edited your thread, glad that they answered you . Let us know and keep us updated with how things does. You still may have chance to get your bitcoins refunded ...
Still ..; some people are saying that your Bitcoins have been obtained from Bitsmap hack ... If it's true then you may not get refunded at all.
So I will ask you straight , did you got your 20
BTC from Bitsmap hack ?