There is nothing on their terms about a video call. I sent them copies of my drivers licence and a utility bill for my proof of address .. i responded to "Julia" that next time will ask for a naked photo with me for verification .
Hi, i created my account on igot 12 days ago. I did steps for level 2 verification. 2 days ago i deposited by online banking $5000 in my igot account. Everything went well until i bought 8 bitcoins with igot credit and then wanted to withdrawal the bitcoins in another wallet because i don't want to keep the bitcoins with them. After 8 hours i still didn't got my bitcoins and i opened a ticket. After another 5 hours i get a message from this "Julie" who said that we need to setup a video call in order to withdrawal my bitcoins. What should i do ? because i don't want to make any video call, they didn't said nothing about a video call or something else when i sign up with them. Cheers
Is this written in their terms and conditions that a buyer has to have a video chat with them?
I haven't traded with them but if it is not mentioned they should make it clear prior the trade, this is the kind of stuff which makes people stop using an exchange.