Hi, i created my account on igot 12 days ago. I did steps for level 2 verification. 2 days ago i deposited by online banking $5000 in my igot account. Everything went well until i bought 8 bitcoins with igot credit and then wanted to withdrawal the bitcoins in another wallet because i don't want to keep the bitcoins with them. After 8 hours i still didn't got my bitcoins and i opened a ticket. After another 5 hours i get a message from this "Julie" who said that we need to setup a video call in order to withdrawal my bitcoins. What should i do ? because i don't want to make any video call, they didn't said nothing about a video call or something else when i sign up with them. Cheers
igot are fucking useless. It's just extra verification that they don't tell you about (did you use bpay?). I had to do the video call twice because I apparently they just forgot i'd done it the first time. You'll get your coins eventually it's just a major pain in the ass working with their shitty customer service.
If you dig into their support pages they do have some stuff about the extra verification. They just do a really poor job of making anyone aware of it.
http://help.igot.com/customer/portal/articles/1731436-further-verification-requirementsIn the video call they all they do is have you hold up the documents (that you already sent them) in front of the camera. It's stupid but it only takes a minute.
I'd strongly recommend using some other service (once you've dealt with this). Coinjar have been good to me.