I placed one order with them and had no problem, so I decided to place a second larger order and when it did not ship when promised, I asked for a refund and at first was told they could not process the refund due to their credit card processor reviewing all transactions. They offered to send me a company check but that sounded very fishy to me so I refused and called my credit card company and disputed the charge. I emailed Minersource, informing them I had disputed the charge and all of a sudden they processed the refund.
Very shady, I won't do business with them again. I was lucky and wont push my luck.
I remember yours it took me five failed attempts and a 30 minute phone call to Shopify to get your refund processed. I even provided you with the failed authorization numbers in your tickets.
You also didn't create a dispute with your credit card company, your order never showed a dispute pending.
Yes, I did open a dispute with my card company but when you credited me, I did the appropriate thing and closed the dispute. I gave a fair account of my experience. It seems ordering from you guys is a crap shoot, some good and some not.