BE AWARE: Bitstamp's Withdrawal Fees Effectively Increased Since Hack

Today I gave up trying to resolve two problems with Bitstamp's so-called customer service post-hack:

While I have no reason to believe that they are dishonest, they appear to be either incredibly stupid or simply callous. It makes one wonder how long they intend to stay in business. Perhaps this has something to do with Bitstamp's financial problems; I don't know.

What to watch out for since the hack:

(1) When you withdraw funds in USD from Bitstamp, expect bank fees + withdrawal fees to now exceed 0.3%. Bitstamp refuses to "investigate" these outrageously high fees, or to state any position whatsoever. In fact, if you ask any questions, they want to CHARGE you €30 before they will do anything. This happened twice in a row for me, so this is obviously not a one-time thing.

(2) Do not expect to get your money quickly - my two recent withdrawals took 9 days on average. And if your money is missing, don't expect them to do anything about it quickly. In fact, over the past two years I have yet to see them do anything at all, ever.