I won't do any video call. When i setup my account i did all verification they asked for and nobody asked for a video call verification. I will wait till Monday to see what happen if not i will go to my bank and ask for refund and report them to authorities because i stay with 5000$ locked and i can't use them.
Makes sense. But if nothing works out, you might want to consider getting your withdrawal by any means possible (even a video call - nothing to lose, right?).
Once you get your coins, never do business with them again. Choose a better exchange next time.