Here is what i got from "JULIA"
Aiyaz,
Thank you for your email.
I will go ahead and cancel your orders and refund the money to your bank account.
If we cannot verify you, we cannot release the Bitcoin.
This is listed clearly on the site. We do require extra verification for certain withdrawals.
What you read on forums is people getting angry for us to do out job right. We do not want to be defrauded and we do not defraud people.
http://help.igot.com/customer/portal/articles/1731436Please confirm you wish to close your account.
Regards,
Julie
Well then it's listed there and you didn't read their terms of use.