Yeah I mailed them twice and no reply.  Its actually the second time this has happened except the last time it was .1 BTC that lost in the clutter I guess.  Fortunately I got that back..  Hopefully this gets refunded to??  I agree the customer support bites.

@Buziss  Thank you for reading my post!!  I always bring proof, as a business owner I understand the importance of reputation. Proof isn't just welcomed if you are accused it is required IMHO.