More gross negligence then. They can't use customer deposits to pay for legal defense, ...
This is a very interesting point and I'll surely bring it to the attention of others. This did not occur to me. Thank you for bringing this up.
... so what is their excuse for not paying refunds? Childish revenge?
I don't know and it's becoming less and less likely that anyone will even care. I was trying to stay out of it, in fact I said that there can be a reasonable explanation why the communication appears to be weird and the payouts are slow:
https://bitcointalk.org/index.php?topic=81045.msg903915#msg903915Then I wrote Genjix that I highly recommend they hire professionals because people are unhappy and it might not end up well. That was last Thursday. The next day, poof!, another hack. I am a patient man, but my patience is not infinite. Surely there are plenty of others who are much less patient than me.