That is bitmain's flaw to have you as a representative if they actually do. Saying that, I've never seen bitmain refer to you as their representative anywhere.

In any case, you should know that it is adequate to simply update cgminer in the Aug firmware as the reset button (your favourite excuse) works well. Just the stratum bug that was fixed in cgminer 4.6.1 needs to be corrected in the Aug firmware, but you did not even ask the OP to check for cgminer version before suggesting your firmware update (for all we know, his unit may have an updated cgminer from the previous owner!).

EDIT: And why do you insist on posting links to your firmware updates rather than refer people to the bitmain site? Does that link contain your own edited firmware where you've introduced suttle bugs to steal hash-rate or some other sinister stuff under the cover of a bitmain representative?