Post
Topic
Board Hardware
Re: ANTMINER S5: 1155GH(+OverClock Potential), In Stock $0.25/GH & 0.51W/GH
by
jmumich
on 05/02/2015, 16:13:56 UTC
Whenever you post your next resource, please make it exceptionally clear that overclocking will void a user's warranty.

I am not sure that is necessary as most mining rig owners know that OC'ing voids the warranty.
In any case, it is bitmain's responsibility to advise its customers about the terms of the warranty, and to my knowledge, I have never seen any official bitmain literature to that effect, bearing in mind that the so called overclocking frequencies ship as selectable options (on the S5 at least)!

Yeah, as we see above / below - someone with many, many S5s who is overclocking and suggesting others do the same didn't know.

Overclocking voids the warranty? Then why is it a drop down option in the control panel of your software which ships with the units. I'm not trying to start a fight here. But I find that it's ridiculous to put an option to set a frequency higher than 350 with a simple dropdown menu - in your own software - and there be no warning whatsoever - and that BM would deny a warranty claim.

Yes it does. I can't really answer on behalf of the other questions as its not my rules.


I added an overclocking question to the wiki.

Quote
Is overclocking allowed?

Users may overclock at their own risk but overclocking WILL invalidate the product warranty.


This is a more official quote if you will, there is a bigger quote but this is the best one I can find with search as it is.

Over Clocking will void your warranty on the unit, please be careful  Cry

To me this seems:

1.) Shady:  Bitmain advertises the product on its own thread as a device with "Overclock Potential". No where is it clearly stated that doing so voids your warranty.

In order to find this "Phantom Warranty Policy" one must first dig through a Wiki, where the information is buried. I didn't even know there was a wiki.

2.) Perhaps not in China; but here in the USA we have Consumer Protection Acts on both a state and Federal Level. From what I understand BM now operates offices/has employees within the borders of the US.  These laws do not like hidden fine print, and having a business presence and conducting business here in the states would give the states and the Federal Government personal jurisdiction to enforce these laws.

These laws cover things like Intentional Misrepresentation to Mislead, and because Im now slighly upset my topic has been derailed: Intentional Infliction of Emotional Distress. Both of which are subject to punitive damages as well as Treble Damages.

3.) I'll add it to my post - HOWEVER - Bitmain should be forthcoming about this policy if in fact this is the case.

4.) I had an S3+ go bad - It WAS overclocked. Bitmain was very helpful and responsive and swapped it out for me.

5.) I am in no way badmouthing Bitmain. I love their products. I run 60 S3+ Units (Roughly) and 24 S5 Units. I have only had a single failure. Thats really great in my opinion considering how high defect rates are on name brand consumer electronics. So +1 for BitMain.

What I would like; and I feel the community deserves, is a response from Bitmain from Bitmain's account. They should clarify their position. And if this claim is true, they should add this information to the Warranty Section of their website at the very least.  

Lastly; I purchased my units with my Amex Platinum; which extends all warranties on all products for 1 Year past the manufacturers warranty. This is a great feature, however I doubt Ill be running these 15 months from now considering difficulty.

I'd just like to add that we have gotten sorely off topic here:

 I put together a diagram as a reference community members could use.  I did this on my own time, and have given it freely without asking for any compensation. Dogie... Respectfully:  From the start of this thread you have responded with nothing but comments that come off as harboring animosity that myself as well as other miners are getting hash rates which are nearly 15-20% faster than the units were rated at-- and do not deserve. As if we are in the wrong and Bitmain got the short end of the stick by not charging more. How about a "Wow, great concept", not just to me but to all the other members who have contributed to this new technology system.  You all know who you are. Ill refrain from going through names simply because I don't want to miss anyone and the list is long.

Dogie, I read your Guide as well; but personally found it the least useful in terms of how to get the most out of your miner; best setup practices; tips and tricks, etc. It was pictures mostly of things I have no need to see on a macro level.

Strato


I'm moving the discussion quoted above on Bitmain's warranty policy here since it was getting off-topic as per the OP, but I think it warrants some more discussion. I also had my own comment, which is that Bitmain should make its warranty clear and conspicuous. Some people may be misled by the fact that Bitmain advertises the overclock potential of its miners when overclocking voids the warranty. I don't think something should be advertised as a feature if it also voids the warranty, unless that fact is made clear to the buyer. Just my two cents.

Another question on the warranty - any warranty issue will obviously cause some downtime, which is a loss to the buyer. Does Bitmain allocate an equivalent amount of hashing power from its cloud mining service during the downtime?