I have an S5 that I received last week that has a dead blade. What's the best way to RMA it? I'm located in the US.
I assume you've gone through all the debugging you can do, including:
Did you try to switch to a different port on the control board? I read somewhere that switching to a different port on the control board fix a dead board.
If you bought it from Bitmain they will warranty it. If you bought it from a reseller you have to go back to the reseller.
Yeah, got it straight from Bitmain China. I sent their support an email, hope to hear back soon.
You can usually get a quicker response for US RMAs if you PM
BitmainWarranty to arrange an RMA. Be sure to link to your post describing the issues, what type and how many miners you wish to have repaired/replaced and your bitmaintech.com order number. Via the ticket system it has to worm its way one more step to an agent who is in the US. The BitmainWarranty team is mostly US so they're quicker.