I have different problem.
I have bought a "Starter" contract on December 3rd. This contract expire date is March 3rd but since yesterday they have decided close it and just put it as expired. (I have three more weeks).
My second starter contact i bought in January 24th and is currently running (but with the new so called payout amount 1.1 EURO instead of 2.2.
In all matters of legitimacy this is against the law.
Today i noticed that all my balance moved to held.
Something is fishy!!!
That's interesting I have a starter from December 13th that's still active, but it is running as the new payout along with all my other contracts. My balance is also in the "held" state.
Clicking on the withdrawal total link going to the payout log page I noticed that my full account balance (that's held) says "on hold" under the method of "swiss card". So I'm not quite sure what that means. I also noticed it says the swiss card is free of charge to expert contract users... but I'm still able to fill out the form to request one even without that status. Not sure if I'll be charged a fee for the card request or not. They're not very clear on the details.