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Dear Customer,
Thank you for contacting igot.com.
Please allow 1 to 5 business days for us to process withdrawals.
What the hell is this?Thank you for contacting igot.com.
Please allow 1 to 5 business days for us to process withdrawals.
They have written "Only 0% Transaction Fee " on Main page but they are charging 0.5% fees for selling bitcoins.
I exchanged 1 bitcoin on 28th jan (Morning time) then I sold coins and did withdrawal as I needed money urgently.
I kept waiting but didn't received any funds that day so I created a support ticket as they don't have any email or phone number listed on their website.
They replied to my support ticket after 24 hours and said they need more 1-5 days for withdrawal. Pathetic
I still haven't received any funds in my bank account yet. Anyone have their phone number??
Ps: I received one more mail from them.
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Please note: it may take 3 to 7 business days to receive your payment in your verified bank account. Established accounts can expect money within 3 business days.
I believe it's a big scam and they don't have any volume on their exchange, they are just fooling customer and using customer's coins to earn money.
-- How does this make igot a scam? You sold Bitcoin, and are taking cash out. http://help.igot.com/customer/portal/articles/1388394 clearly talks about the timeline and what not. Every such thing is clearly laid down in Help section, which most people choose to not read. Help section gives you clarity on processing times, verifications requirements, and much more. We try to process all orders as soon as we can, but calling us a scam for 'what you think is a delay' is unfair. And about the daily volume, we've covered that topic over a year ago at this forum. Take the time to read it.
1. You are asking people to do video call for verification. Where is it stated buddy ?
Hi, i created my account on igot 12 days ago. I did steps for level 2 verification. 2 days ago i deposited by online banking $5000 in my igot account. Everything went well until i bought 8 bitcoins with igot credit and then wanted to withdrawal the bitcoins in another wallet because i don't want to keep the bitcoins with them. After 8 hours i still didn't got my bitcoins and i opened a ticket. After another 5 hours i get a message from this "Julie" who said that we need to setup a video call in order to withdrawal my bitcoins. What should i do ? because i don't want to make any video call, they didn't said nothing about a video call or something else when i sign up with them. Cheers
2. Your home page clearly says "Transaction fee 0%" ...then why charging "charging 0.5% fees for selling bitcoins" ?
3. Why the withdrawal time is written in such a small font size in http://help.igot.com/customer/portal/articles/1388394 ?
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It takes 1 to 5 business days for transfer to show up in your bank account. Larger amounts may take longer.