the message is normal when he stop a while and than disapeare, but he never disapesapeare, one time I left turn on more then 4 hours and nothing happening,

I ask to my friend to enter in my account for your cell phone, and there show two screen blue, one write CANCEL and another in blank, I ask him to click all messagens in blank like was CONFIRM, but nothing happening
no message in my email, I dont know what happening