So you had $40K in your account and you didn't even set up 2FA?
Without 2FA there are so many ways an attacker can obtain your password.
If they have a thief inside a company, 2FA also will be hacked.
So tell me please the way how hackers can obtain my password, exluding trojan, and fishing? the only way to obtain my password from outside to hack https of btc-e?
Maybe your 2FA device has a virus and the hacker can able to obtain the code. Contact agatin the btc-e support, only they can help you.
Hello, thank you for contacting btc-e support. We do investigation only when we have the official request from police (Police of what country they want???). We do all the possible to protect money of our clients. But you dint set two factors authentication, thats why we cant be responsible for safety of your account. Thank you, feel fee to contact us
It seams like they ditched him off, blaming him alone for the theft because he had no 2fa enabled, which is insane, atleast they could track down where the money went and allow him to fight for his money.
Their support is terrible, i can confirm, but never did i expect something like this to happen.
Presuming op is telling the whole truth ofc.
cheers