Quote from: GuinnessBIT on July 25, 2012, 05:35:16 AM

It looks like Mt. Gox is responding, but if they learn anything look at all the frustration by customers here trying to get their money.

According to Mt. Gox's website :

Withdrawals typically take 2-5 full business days to reach your bank, provided that you have included all required information such as your full name and address as it appears on your bank statement.

So, I requested a withdrawal on July 17th. After not hearing anything for a week, despite paying an outrageous $25 dollar wire transfer fee, I submitted a ticket.
To submit the ticket, I have to logon with my account, and create an another "Support ID".
After creating this account which is linked with my ID and email, I submitted a ticket.

I got a reply that stated

Thank you for contacting us. Before we may action your request we require the following information:

Mt.Gox account number (E.g. MTG#####X):
First/Last Name:
Bank/Institution Name:
Amount/Currency:
Transaction ID:
Date/Time the transfer was made:

So I supplied all that information even though both accounts should be linked and they could look it up.

Finally I submitted the ticket only to be told:

Usually it will take 12 business days for the International wire transfer withdrawal to be processed.

At the very least, it's not consistent. However, its very frustrating and all you users out there trying to get money from Mt. Gox should be warned that it is not a smooth process.

I still have not received my money.

Hello,

We are sorry to hear of your frustation. Due to the volume of international wire withdrawal requests that have increased from the Dwolla delays, international wire withdrawals are taking longer than 2-5 business days to process at the moment. However, once they are processed, they should be in your account in 3 business days. We have updated our Support page to reflect this change. Should you have any further questions, our support team will be happy to answer them.