Betarigs, after being taken over by new owners, is far worse when it comes to quality. What is actually happening? Are your programmers completely lame and can't do things the proper way?
In what way? We can only fix stuff we know about?
I get the impression Betarigs is a 1 man band. And has support issues. Specifically support tickets. Given up waiting for promised refunds for bad rigs.
Recently mentioned some new features which I'm not sure if we'll see or not.
If Betarigs needs some help, even volunteers they should ask. I'd be more than happy helping as I use the site a lot and my job is bitcoin mining so I'm sat staring at the site all day anyway.
It's a 2 man band atm. support ticket's can sometimes be an issue due to timezones. From what i could tell there were 5 support staf when mux ran the site while now there's 2. We are aiming to get support tickets as minimalized as possible too. E.G. I'm currently building a system whereby a user such as yourself can make a payment not recognised or rig offline ticket and the outcome is auto-determined and a refund given as appropriate (or flagged for one of us staff to resolve if needed)
Which bad rigs dont have a refund? (We have about 10 rig's waiting a refund but a number dont have a btc address since some people dont provide us with them at the time they make the tickets)
Ahmed
As follows from yourself:
for Ticket 158402 a refund request was filed for you by the other staff, waiting for the rental to end.
for Ticket 201463 a refund request was filed for you by the other staff. The rental's ended now so i've given you a 70% refund
Both tickets had BTC address 1LqhShMwHoSYpLxbMBCiJZkPTy3dUn3zxX attached.
Also, only a minor detail but probably an easy fix but Betarigs emails are still signed Mux.
Cheers.
Also, I'd be willing to volunteer to help with support if you want.