Mayzus ignores actual questions and instructs to contact okpay.com directly.
I can't say about mayzus but about okpay I can say this, they're changing rules immediately after complying with their requests. Now I feel kind of silly when I think back: storing money with a company that hasn't posted any real address on their site and sending apostiled documents to Cyprus although they claim to be from BVI or UK or Russia... or maybe they're really from Cyprus?
I guess there are 3 ways it can be solved:

1) some of their supperior customer support looks over the tickets and sees I have provided not only notarized but also apostilled document and it's been rejected for not a real reason that hasn't even been mentioned in the beginning - not being done in a country of their choice.
2) I get their actual company details so I can file complaints against them to be able to get a court order to release my money. In that case I should also get compensation for all I've been put through
3) some misterious way, probably magic or voodoo.