Hello,

I appreciate again your advice in this matter, you provided a logical way to pursue. Forums are not a solution for solving an issue like this, but for sharing an experience and this is the only reason I want to have it in writing so I can resume the esential proving mayzus stepped in. In the forum a brief outcome must be posted, so it's being seen that mayzus intervened and assisted me with the matter, should this happen. It would solve a few aspects: prove that despite okpay offshore legal structure consumers still have a way for recourse in mayzus that is a regulated company willing to intervene. Let's consider Mayzus a kind of Ombudsman in the entire okpay relation, because as you mentioned the funds are handled by them.
I have no intention in creating a bad reputation to anyone, not even okpay and if things are getting solved I am willing to admit that and share with the same passion the positive outcome. For the moment I have no reason to believe in the bad intentions of mayzus since as you said it's regulated and can intervene in this situation to solve it by releasing my funds.
Also this would add a benefit for okpay since it would prove that despite legal structure funds stay in a safe and regulated place and customers can have access to it through mayzus should the need arise, like in my case.
For now I remain patient and await mayzus resolution on the matter, probably the ticket answering delays are as you said for checking with okpay the entire situation before providing an official answer.
I will keep everyone posted on the outcome and again many thanks for providing a path to follow and thumbs up to you and mayzus if my situation gets solved.