I realize you are being sarcastic but ...  I do not understand the logic behind too many users and coins going to random addresses. 

Maybe I am thinking about this wrong when trying to figure out the logic.  I have developed bitcoin apps that deal with the blockchain, process payments, etc (last project was a gambling site so there is money in, out, splits for fees, etc).  I just cant imagine any circumstances that would lead to "too many users" causing coins to go to random addresses where it has to be sorted out later.  I could see double payments or missing payments because of too many users (race condition in  the payment processing software and/or inadequate row locking when doing the payments) but not random addresses.

They know what people staked, they know what coins were generated, it should be straight forward to process payments or even to validate who got paid and who was missed.

The only reason I can think that people accept their response is they have no idea how it all works.  Its just a magic money box to them.