Bitfenix is asking for way too much information to verify accounts. To my knowledge they are just a Bitcoin Exchange.
Bitfenix is not a regulated commercial bank or a licensed money transmitter. I know they still have to deal with regulations but they just ask for too much.
And why should I trust them with 5 I.D document scans including my passport, drivers license and 1 bank statement and 2 proof of residency docs.
They also want to talk to you by Google Voice & Skype. What exactly for?