Paid me out almost one bitcoin a week ago. Still processing withdrawals instantly and deposits as well in one confirmation. Unsure about customer support. Never had to contact them yet.
Same experience here. Made a withdrawal a few days ago, no problem. Never needed customer support either. Been playing craps here since they started. I love the simple, easy to use, no frills, no bnllsh!t craps user interface. No fancy table design. No fancy shmancy annoying dice roll animations. Betting fields are nice and compact. Placing bets is simple, easy and fast. Just pure craps.
If you don't need all the bells and whistles and the "look" of a casino craps table and are all about just the real craps action like me, then you might like it here.