never mind dont sign up on betcoin. I just talked to their customer service very unprofessional and wont answer your question about if a game freezes in a sng do we get a refund. They siad just send a ticket. Screw them all join seals. Worst customer service I have had on any poker site. And they need customers and i play daily and play poker for a living. Great customer support. Dudes name was julian i think. GG. Ty for offer though I appreciate you trying to help out poker community but im not dealing with non professional people.
I totally understand. The guy that handles the live support is totally clueless. He doesn't know anything about poker/customer service/or bitcoin. He is just there to direct your questions to those that actually handle the important stuff and are more competent. Also, English is his second language, so he can sound rude as well.
So for example if your account was hacked (God forbid) he would have direct communication with those that can help freeze your account immediately and investigate, etc. He would be able to contact them asap and a lot faster than you emailing support. But regarding the important questions, he doesn't know anything and doesn't really care. He is just working on a hourly salary like a McDonald's employee or something, hence he doesn't care too much about the company.