I recommend publishing more details: Did you lose access to your email account AND forget your password? Or is your lack of access due to some other circumstance? What were the contents of the email you sent to support? Did you check to make sure you didn't mistype the email address (we can too, if you publish the headers). If you do publish your support request, make sure you remove any info you don't want public.
The first question to you - are you working at Bitfinex and going to resolve the issue, or you just giving some advice? Please answer, it is important.
I broke my phone. Completely. So I can enter correct login and password, but I am requered to enter google code right after that. Which I cannot do. And I cannot set up 2fa on my new phone because i cannot log in. I can recieve messages and calls at my phone number registered at Bitfinex. I have full access to my email. I even successfully changed password, received it to my email, but still couldn't login because of 2fa.
Please help ASAP, my stop loss is too low.