Had it happen twice now on Claude 1BB table. In the middle of a hand it crashes or something. The hand is over and the money in the middle is removed from the table. Hand 487839 and 514644.
Here are the hand histories. Notice the hand never finishes. If you check the total chips on table of this hand and the next you can see the chips are just gone. Email support heard they were looking into it (one hand was yesterday and the other just happened tonight), but haven't seen a credit yet.
Hand #487839: No Limit Holdem - 2/2
2015-03-19 21:43:24
Table 'Claude 1BB' Seat 5 is the button
Seat 1: amir7777 (3.90 in chips)
Seat 5: whodisis (10.60 in chips)
Total Chips on Table: 14.50
whodisis: posts the small blind 200
amir7777: posts the big blind 200
*** HOLE CARDS ***
Dealt to amir7777: [X X]
Dealt to whodisis: [Jc 7h]
whodisis bets 4
Hand #514644: No Limit Holdem - 2/2
2015-03-20 23:16:08
Table 'Claude 1BB' Seat 1 is the button
Seat 1: Irbbq (22.56 in chips)
Seat 2: whodisis (3.90 in chips)
Total Chips on Table: 26.46
Irbbq: posts the small blind 200
whodisis: posts the big blind 200
*** HOLE CARDS ***
Dealt to whodisis: [8h Kd]
Dealt to Irbbq: [X X]
Wow thats a horrible glitch never had it happen to me but needs to be fixed right away. Looks like its happening primarily in the bb tables. Have heard people in lobby saying it happened to them as well. Should get rid of the 5 chip freerolls and add more 5 chip buyin tournament to nudge people into playing . Hardly any games running just people congregating in lobby waiting for the next 5 chip freeroll. Need to boost traffic somehow and put in some more tournaments. I am doing my part in getting games started btw.
Its really hard to see the tournaments and whats available because of the glut of announced tournaments when you click on the regular tournament as well as the dozens of completed tournaments that remain cluttering the lobby. Hard to tell when tournaments are running because of the glut of announced and completeted.