You are right about that. Both parties share fault. Betkurus should pay back only deposited money and ban user from their site. They should be more careful next time. They can put a bigger warning about banned countries.
Not really a sole fault from the user, since there is a verification before someone can play at betkurus, I think betkurus should block the person, the moment they see that the person is from the country that violated their TOS, but To withhold all balance is indeed in the TOS if a user violated it, so they got a point, but still betkurus is responsible as well
Hey guys, we really appreciate your opinions. However, there are customers who provide documents proving their residence in white listed country but actually they live and play (using proxies/VPNs) from black listed countries. We will continue to show zero tolerance to these customers.
Betkurus is committed to sustainability of bitcoin gaming. We are here to stay and will not undermine this industry.