I think that it is worth remembering that supporting individual user needs takes time, and with the price the way it is, there is no way it can justify full-time or even part-time work. If you are not getting a response to a support ticket and it gets closed, it is happening automatically. All of the known issues have been resolved, automated or documented, so the number of support requests has been few and far between, and does not warrant constant attention.
Here's a paste of my ticket. Over 4 months old and just recently closed with no resolution. Don't think that's automated, just ignored.
Home Tickets list
This ticket has been Closed since 10 days 9 hours Reply
#1708 Not getting emails
WireIT
reported 4 months ago
I have email notifications set to "yes" but I am no longer receiving any emails about my rigs.
Last email notification was 11/19
WireIT
said 3 months ago
Anything? I can't seem to get an answer here or the chat...
WireIT
said 2 months ago
tap tap, hello, Is this thing on?
This ticket has been Closed since 10 days 9 hours Reply