I am concerned that bitmain has my coin but havent responded with a confirmation that I paid (even though my payment shows it went in 5 minutes after I ordered it) - does this mean they are going to take my money and not give me the product I ordered?
I have the same problem today, I paid by BTC at around 2:30PM , it is now more than 3 hours later and my order shows up as unpaid and expired. I used my blockchain.info wallet because I think Bitmain also uses Blockchain.info wallets... anyway I emailed them and opened a ticket but have not heard anything back. I do have screenshots of the transaction and of the block explorer showing the exact sum in their payment wallet.