We are re-working our recovery protocol to allow users to set an email soon and recover via a form. Currently we get hundreds of emails that essentially say "hey this is my account give me my password". If your account has no balance which appears to be the case it's best to simply create a new account, otherwise you'd need sufficient evidence such as IP's, signed primary depositing addresses etc.

Over the past two months we've mainly been hard at work on security/performance related issues, we are finally transitioning into features.