The Postal guy just dropped off a box with an eBay SP20 from Florida - Inside, the boards had shifted off their mounting rails to the point that the PCIe power plugs didn't line up, oops ! Took it apart and noticed several ASICs were loose. Each heatsink is held to the board with a captive stud and spring, then locked into place with what appears to be a high-temperature hot-melt glue to hold everything into place, or in this case not holding it in place. Any clue as to the correct glue used here ? Hoping it's not too critical, looking for specs now. Ugh.

I doubt there will be a lot there. Most don't open the SP20 as it loses warranty if you do. Chances are you would have been better off contacting ebay/mail over it being damaged in shipping.
Did they ship it in original box? The original box does a good job of protecting the miner.