Re: NEM (XEM) Official Thread -100% Original Codebase

I tried to send some xem, but button doesn't work, and cannot send xem.
I don't know why?

What exactly is happening when you click on "Send XEM"? Just, nothing? What OS/browser are you using? Any details you can give are appreciated.

Thanks. I succeeded in sending at last.
But now, it doesn't work again.
I am using Window Vista 32bit / Crome. standalone.
When I click , pop up shows.
At the bottom of it, colorful button and button is normal.
But when dark gray button and light gray button shows, only the button works.
Besides this, when I try to work NCC to open my wallet, in many cases, there shows only yellow bar on top of screen without full colorful screen or unperfect full screen only without letters. Usually, I succeed in opening wallet after several trial.

I am not sure exactly what the issue could be based on that description. If you have the yellow bar at the top what does it say? Is it complaining that you need to boot your local node? Before trying to send any XEM, make sure you have a green bar at the top of your NCC that says you are synchronized. Also, this might be obvious but make sure you are filling out all the required fields in the Send XEM popup because the [Send] button will not be enabled until you do.

If you do not have a green bar at the top of NCC saying "Synchronized" then let me know what it says at the top please.

Sorry for my poor description. I will exlpain it in detail.

(A)NIS is running. NCC is running and I visit Nem Community Client to open wallet.
Normal perfect screen should be composed of following 4 components.
(1) top bar
(2) letters in top yellow bar("NIS need to be booted. please open your wallet and boot......")
(3) Photo under top bar (with letter "NEM" "OR" "English" only)
(4) Letters on photo as following.
  (Getting started. About NEM. Setting.
  New to nem? Create new wallet. Already a nember? Open your wallet.)
But I experience <(1) only> or <(1) + (2) only> or <(1) +(3) only> before I meet perfect screen <(1) + (2) + (3) + (4)> after several trial.

When I close my wallet and visit NCC again later, I can meet only green bar saying "NIS is synchronized(at block ...)"
   It's a form of <(1) + (2) only> without (3) & (4).(White empty screen under the green bar)


(B)I open my wallet and after synchronized, I click , and popup appears. Even if I fill all necessary content, button doesn't work, if it was gray color at first. After several trial, when the green button appear, I can send xem successfully.

Okay this is definitely a difficult issue to pinpoint, especially since you say it is working sometimes and sometimes not. This may require developer support to really pin down, but based on your descriptions I am personally leaning towards some sort of strange browser/Javascript issue. My reason for thinking that is that you say you get a green bar with just a white screen underneath and also your issues with the [Send] button not working sometimes even if you fill in all required fields.

There are a couple of ways I can think of trying to troubleshoot this. First, make sure you are running everything clean. By that I mean make sure there are no processes of "java.exe" or "javaw.exe" running, then try starting NCC and NIS fresh. (You may have already tried this, but sometimes just restarting your computer can fix strange issues like this.)

If it's still not working then, could you possibly zip up your NCC and NIS log files, upload them somewhere and PM them to me? You can find the logs in "C:\Users\\nem\ncc\logs" and "C:\Users\\nem\nis\logs". This might help give some insight into the problem you are having.

Also, as it is difficult to see and troubleshoot your problem exactly just through text, would it be possible to PM me some screenshots of what you are seeing when things are not working correctly? I think I know what you mean from your descriptions but it would really help to be able to actually see what you are seeing in order to diagnose the problem more accurately.

Also, if any of the core devs are reading this and would like to chime in with possible solutions, that might be a big help. (Or anyone else who might have any ideas for that matter.)

Hopefully we can resolve this for you!