All issues have been fixed, most of the support requests have been answered. If you sent your support ticket prior to April 9th and have it stuck, we kindly ask you to create another one.
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Cloudminr,(Adrian)
What's the current timeframe for support requests? I have one in from 12 April + followup information provided on 13 April.
Also, I would recommend your support system provide an auto-response when a ticket is filed so the client will know you have received the request. In the auto response you could also indicate the expected reply time.
Thanks, Michael
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Thursday, April 16, 2015
Cloudminr,
Still waiting for a reply on a support ticket. Any other readers noticing a delay in the reply from support?
Thanks, Michael