I've run companies larger than BST as CEO (not in finance) and honestly if I made those kinds of moves without telling the client base formally and correctly what they could expect from my changed business operations I'm quite sure the board would have canned me without the golden parachute attached.
He's a one man shop. He doesn't have a staff. He doesn't have a board. Its just him. With tons of people expecting 24x7 availability. You're comparing apples to oranges.